Frequently Asked Questions

Everything you need to know before booking your Moroccan adventure with Trips & Tours.

Planning & Booking

Everything you need to know before confirming your tour or activity.

You can book directly on our website by selecting your preferred tour, trip, or activity. Choose your travel date, indicate the number of travellers, then finalise with secure online payment. A confirmation email is sent immediately.

Absolutely. We specialise in tailor-made experiences. Whether you want to adjust an itinerary, include specific destinations, or arrange a private tour, contact us and we will craft a personalised plan.

Each product page lists what is included (transport, guide, meals, entrance fees, etc.) and what is excluded (optional activities, personal expenses, tips). Review the “Inclusions & Exclusions” section before booking.

Payments & Policies

Deposits, balances and flexibility when your plans change.

Most tours require a deposit or full payment to secure the booking. For larger groups or custom requests we can offer flexible payment terms—tell us what works best for you.

Plans change, and we understand. Each tour page displays its cancellation policy. In general, cancellations made a few days in advance are fully refundable—please check the exact conditions before booking.

On the Ground

Practical information once you arrive in Morocco.

Yes. All our guides are licensed professionals with deep knowledge of Moroccan history, culture and traditions. They speak several languages and provide safe, engaging, authentic experiences.

Yes, airport pick-up and drop-off can be organised for most tours. Please contact us at least 48 hours in advance so we can match your arrival or departure.

  • Comfortable walking shoes
  • Light clothing for the day and a warm jacket for the night
  • Sunscreen, hat and sunglasses
  • A reusable water bottle
  • A small backpack for essentials

Safety & Support

Travel safely with licensed guides and responsive local support.

Yes, Morocco is considered a safe destination. We follow local safety guidelines, partner with trusted suppliers, and share tips plus emergency contacts so you can travel with complete peace of mind.

You can reach us via:

  • Phone / WhatsApp: +212 651 36 00 13
  • Email: contact@tripsandtours.ma
  • Contact form: available on our website

We aim to respond within 24 hours.