Terms & Conditions

Welcome to TripsAndTours.ma. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any booking.

1. General Information

TripsAndTours.ma is a Moroccan-based travel platform offering tours, trips, activities, and travel packages across Morocco. All services are subject to availability and confirmation.

2. Bookings & Payments

  • All bookings must be made through our website or directly with our team.
  • A deposit or full payment may be required at the time of booking.
  • Payments are accepted via secure online methods (credit card, PayPal, or bank transfer).
  • Your booking will be confirmed once payment is received and a confirmation email is sent.

3. Cancellations & Refunds

  • Cancellations must be requested in writing (email or contact form).
  • Refunds are subject to the cancellation policy stated on each tour or activity page.
  • TripsAndTours.ma reserves the right to withhold part of the payment in case of late cancellations.
  • In the event of cancellation by us (e.g., due to weather, safety, or unforeseen circumstances), a full refund will be issued.

4. Responsibilities of the Traveler

  • Travelers must provide accurate personal information during the booking process.
  • It is the traveler’s responsibility to have valid travel documents (passport, visa if required, health insurance).
  • Travelers are expected to respect local culture, traditions, and laws of Morocco.
  • Any personal medical conditions must be communicated in advance.

5. Our Responsibilities

TripsAndTours.ma is committed to providing professional services with qualified guides and safe travel experiences. However, we are not liable for:

  • Loss, theft, or damage of personal belongings.
  • Delays or cancellations due to external factors (weather, strikes, political events).
  • Accidents or incidents outside our direct control.

6. Changes to Itineraries

We reserve the right to modify itineraries when necessary for safety, logistics, or unforeseen circumstances. Alternative arrangements of equal value will be offered when possible.

7. Insurance

Travel insurance is highly recommended. Travelers should ensure they are covered for medical emergencies, trip cancellations, and personal belongings.

8. Intellectual Property

All content on this website (text, images, logos, designs) is the property of TripsAndTours.ma. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Privacy Policy

Your personal data is collected only for booking and communication purposes. For more details, please consult our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of Morocco. Any disputes will be handled by the competent Moroccan courts.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: contact@tripsandtours.ma
Phone/WhatsApp: +212 651 36 00 13
Address: DR Ait Daoud Agafay, Marrakech, Morocco

Last updated: Juin 2025